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Terms & Conditions

Customer Declaration
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  • By signing this contract you declare that you are over the legal age 18 years and you are one of the legal registered owner / Authorised person of the property at the installation address and your name is on the title deed. All information provided to Hybrid Solar Solutions is true and correct.
  • As a homeowner/ Authorised person, you authorise Hybrid Solar Solutions to lodge an application for Grid connection on your behalf and to do any further communication with Network Distributor or any relevant parties regarding your solar application.
Small Technology Certificates (STCs) and Rebates
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  • Government incentives are designed to encourage a switch to Cleaner, Greener, and sustainable Energy Solutions for life. Solar Power Systems attract Renewable Energy Certificates (STC’s).
  • Solar Power Systems attract STC’s rebates were always paid directly to you the customer, by the government, but have been discontinued.
  • STC’s are either traded on a Spot Market that can go up or down in value from day to day, or are sold via a government legislated Clearing House at the predetermined price.
  • (I) You have the choice of Keeping your STC entitlements and placing them in the Clearing House yourself or offering them to us in exchange for a discount and accepting whatever value they have at the time of installation. This second choice means that, sometimes, your final NET COST may have been higher or lower than on the day of our quote.
    (ii) By singing STC form you assign all STC’s generated from your solar system to Hybrid Solar Solutions in exchange for a discount that Hybrid Solar Solutions has offered and you are liable to pay your out of pocket expense to Hybrid Solar Solutions.
System Orientation and Performance
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  • Solar panels require northernly orientation free from shade for optimum performance. Shading particularly affects Solar Power PV Systems, and can significantly reduce the amount of power produced. It is the customer’s responsibility to perform any action any required to remove any shading.
  • System performance may be different due to many factors such as shading, season, the direction of panels, location, etc. All savings are discussed are based on assumptions only and may vary depending on actual usage and time of use of electricity at your premises.
  • For Solar system to work at full capacity it needs a perfect angle and perfect direction to be installed, however, due to different size, type, pitch and direction of the roof it is always not possible, so Hybrid Solar Solutions will install a system with what is best available at your premises.
Roofing Disclaimer
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  • We only refer installs to appropriately licensed and experienced tradespeople. As professionals, they will take every care of your roof. However, accidents can happen. Therefore we particularly draw your attention to the following:
  • Decromastic Roofs: Due to the fragile nature of these roofs, we generally recommend against any kind of installation on them. If, however, you choose to proceed, it will be with due care, but at your risk.
  • Asbestos Roofs: Many installers are unwilling to work with this risk. Therefore, any quote for installation on such a roof is subject to the availability of an installer and it will be at the customer’s risk.
  • Tiled Roofs: In the unlikely event of breaking a tile, as every house has a different shape, type, and color of the tile, it is the customer’s responsibility to provide replacement tile on the day of installation so that we can replace any broken or cracked tile.
  • Tin Roofs: usually these roofs are easiest and best to deal with but some time due to very old and rusted roofs any damages that occurred during installation will be at owners’ risk.
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  • We only disclose your personal information to your Network Provider or relevant parties in order to process the application and to generate STC’s. Because we respect your rights to privacy, we do not sell your information to third parties. We may however contact you in the future regarding other products and services that may be of interest to you. for further information, please refer to our privacy policy.
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Product Warranty:

All product warranties offered are in accordance with the manufacturer of the product. Hybrid Solar Solutions is offering 5 years retailers warranty in addition to consumer guarantees required under Australian Consumer Law.

Workmanship Warranty :

On top of the product warranty from manufacturers Hybrid Solar Solutions is offering 10 years of workmanship warranty for operation and performance of the whole system to all installations carried out by us or our contractors. During this period Hybrid Solar Solutions will repair any such faults or defects notified to us within the warranty period, including replacing a system or a part of the system required within a reasonable timeframe at no cost to you.

The warranty will not apply if :

  • The fault or a defect is not notified to us during the warranty period
  • The system has been repaired, modified, reinstalled or re-positioned without our written approval
  • Any change made by anyone who is not by us or our contractors
  • The system is not being maintained in accordance with manufacturer’s requirements
  • If the system has been damaged by extreme weather conditions

Payment Terms and Finance
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Quotes are valid for a period of seven (7) days.
A deposit of 10% or ($500 minimum) of your total new investment is required. Orders are not accepted until the deposit is received.

The Outstanding Balance is due via Direct Deposit/EFT no later than the day of installation. Hybrid Solar Solutions will retain legal ownership of whatever system(s) are installed until the clear funds for the total amount owing have been received, and reserves the right to enter your property and remove the system(s) in the event of non-payment of any outstanding balance. Any damage done to the system during this period will be the customer’s responsibility.

If you have paid us the money under this agreement but the agreement ends for any of the following reasons before we install the system at your premise, we will return all of your money you have paid :

  • If we have not delivered and installed the system at your premises within 3 months of your contract signed date.
  • If your grid connection approval has been refused by network distributor
  • If originally quoted equipment is not available and you refuse to accept any similar types of equipment

If you have chosen finance option and finance is not approved it will be the customer’s responsibility to organise the payment to Hybrid Solar Solutions in a timely manner. If the payment has been delayed Hybrid Solar Solutions reserves a right to charge you the interest at 18% per annum. Failure to pay in full for the solar system may result in Hybrid Solar Solutions taking legal action against the owner and will void all warranties. Any expenses occurred due to the recovery of debt will be passed on to the customer.

Premise Access
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  • We assume that you authorise Hybrid Solar Solutions and its workers or contractors to access the property at all reasonable times in order to perform the necessary work to install and connect your Grid-connected PV system.
Meter Upgrade
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  • Meter upgrade if required is not a part of your solar job and therefore, Hybrid Solar Solutions is not liable for any type for meter upgrade which may be required as per network distributor’s metering manual.
  • we may recommend you suggested upgrade required if any, however, it is customer’s responsibility to keep their meter box fully compliant as per their area requirements.
  • Hybrid Solar Solutions quotes do not include any wirework required from PV inverter to meter box if your meter box is located remotely and if the system does not perform due to size or type of cable been used from meter box to the structure where PV system and inverter is installed. Any meter upgrade performed by Hybrid Solar Solutions or any of its workers and contractors will be at customer’s cost and any charges charged by network distributor in order to perform this work will be passed on to the customer.
Cooling Off Period
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  • Hybrid Solar Solutions acknowledges that under Australian Consumer Law and relevant departments that customer is entitled to a cooling-off period of 10 business days.
  • Hybrid Solar Solutions only accepts cancellation in writing via email or post during the cooling-off period. Emails can be sent to info@hybridsolarsolutions.com.au
Delivery and Installation
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(a) Hybrid Solar Solutions always uses Clean Energy Council accredited Installers to installs the PV system in the best interest of the customer to make sure it works to the best of its ability and makes all efforts to install your system in a timely manner. However, it is not always possible as most of the manufacturers are overseas and due to many different reasons goods are delayed due to import/Export rules in Australia.

(b) Hybrid Solar Solutions will always try to install your system by/before the target date, however, the target date is just an idea and the install date can be changed due to many different factors like product availability, weather conditions.

(c) Hybrid Solar Solutions confirms that a full refund will be available upon request if the site-specific full system design and performance estimate is provided after signing the Agreement is not consented to upon receipt.

(d) Hybrid Solar Solutions prefers that any outstanding balance of your PV system must be clear as soon as the system is installed on a customer’s roofs.
A Homeowner must be present at the time of installation to sign any mandatory paperwork.

(e) A homeowner / authorised person must inform Hybrid Solar Solutions before the installation starts if they have any preferences about the installation of panels or inverters at a specific location, Installers will try their best to work as per customer’s preferences, however sometimes it becomes nonstandard installations due to distances or location of meter box or circuit breakers if the owner still wants to proceed it may cost extra to the owner depending on a situation.

(f) A homeowner must sign all paperwork on the day of the installation that may be required by governing bodies or Hybrid Solar Solutions as per the agreement.

(g) A homeowner must co-operate with installers at all times in regard to access to the property.

(h) A homeowner should be aware that as a part of your solar installation we may have to disconnect you from the grid for some time to ensure the safety of our installers.

(I) Hybrid Solar Solutions confirms that once the customer has signed contract, any variation in design & install cost will be documented and must be signed by customer prior to installation. If any extra work arises on site on the day of installation which was not consented in the contract, full refunds will be provided.

(j) Hybrid Solar Solutions installers are licensed PV designers and they will try their best that your system installation will be carried as per the design which was indicated to you at the time of signing the contract, however due to many different factors like screw lines, legal allowance from ridge and gutter, inverter limitation etc, your panel layout design may be different. If you have any preferences about your panels and inverter location you must inform installers on the day of installation before work has been carried out.

(k) Any panels offered /installed more than the size of inverter are free panels (if installed) and does not qualify for refund or reimbursement.

(l) For all systems wifi monitoring, it is customers responsibility to provide strong wifi signal to the location of the inverter.

Risk and Liability Acceptance
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(a) You understand that Hybrid Solar Solutions accepts no liability or responsibility for your STC incentives as administered by the office of the Clean Energy Regulator.

(b) Once the installation is completed and payment received in full by Hybrid Solar Solutions we pass the ownership to you and from installation onwards it is customers’ responsibility to make sure your system is covered in your property insurance.

(c) You understand that Hybrid Solar Solutions accepts no responsibility for your feed-in tariff which can be changed by retailers or any concerning bodies at any time. We Suggest to contact your energy retailer and check your tariff before and after your solar install.

(d) You understand that Hybrid Solar Solutions accepts no responsibilities of any upgrade require of your meter box or any change in meter Gross/net. Any meter upgrade requirement by your energy retailer/distributor must be organised by customer.

(e) You understand that Hybrid Solar Solutions accepts no responsibilities for old and brittle roofs which may be damaged during installations.

(f) Hybrid Solar Solutions takes full responsibility for any work performed by contractors / Employees / agents.

(g) Hybrid Solar Solutions will suggest a size of the system as per understanding from your electricity bill and the questions answered by the customer, Hybrid Solar Solutions takes no responsibilities about size or savings recommended to customers by any of our workers or contractors. Savings suggested may change due to different factors like the amount of usage, Time of usage, Bad weather, the performance of your system, etc. We recommend our customers who have net PV meters should use most of their electricity during sunlight hours and reduce your usage during non-sunlight hours in order to get maximum benefits from your solar system.

(h) If ever your solar system fails or stops working we highly recommend that you contact Hybrid Solar Solutions if you are under warranty or appoint only Clean Energy Council accredited installer to perform any work on your system. During the period non performance of the system their will be no compensation paid to customer by manufacturer or Hybrid Solar Solutions.

(i) It is the customer’s responsibility to keep your PV system clean and free from any debris which may have gathered from nearby sites like trees, Construction site, farming site. Not keeping your system and panels clean may result in making your panels faulty and be not covered under your warranty. Hybrid Solar Solutions highly recommend good clean at least once a year to have your system working at full ability.

(j) Hybrid Solar Solutions accepts no responsibilities of acceptance of approval of your size of the system by your Network Distributor, due to restricted infrastructure of Network Distributor in some areas Network Distributor comes with special conditions, which must be followed in order to proceed with the installation, any expenses, as a result, will be a responsibility of the customer.

(K) Hybrid Solar Solutions always wants to work in a responsible manner & declares that we will comply with CEC Solar Retailer Code Of Conduct at all times.

All Terms and Conditions are subject to change without any notice.

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