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Hybrid Solar Solutions is committed to providing excellent customer service and maintaining a healthy customer relationship at all levels. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.
As our customer, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints. We manage the following types of complaints under this policy: A service OR solar energy system supplied and installed by Hybrid Solar Solution, a Hybrid Solar Solution employee or installer’s conduct.
We deal with complaints related to our services including product dissatisfaction or poor customer service.
If you have a complaint, the first step you should take is to contact us and try and resolve it directly.
Contact Us – 1300 36 44 49
Email – info@hybridsolarsolutions.com.au
Mail – 433 Logan Road, Greens lopes, QLD – 4120
In case if you are not happy with final outcome you can escalate complaint externally to any of the below state industry consumer protection organisations.
ACT – Office of Regulatory Services (02- 6207 3000)
NSW – Fair Trading (13 32 20)
NT – Consumer Affairs (1800 019 039)
QLD – Fair Trading (13 74 68)
SA – Consumer and Business services (13 18 82)
TAS – Consumer affairs and Fair Trading (1300 654 499)
VIC – Consumer Affairs (1300 558 181)
WA – Consumer Protection (1300 304 054)
